Refund policy

As we sell perishable goods, we do not have a returns policy - You can always contact us for any return question at info@cancook.co.uk.

The below is taken from our Terms of Service

Cancellations, Refunds and Complaints

17. Distance‑selling and cooling‑off: Perishable goods are excluded from the standard distance‑selling cooling‑off right once dispatched, except where required by law.

18. Standard refund policy for product issues: Customers must notify Well‑Fed within 24 hours of the collection time by email: info@well-fed.co.uk or phone: 01244 819543 to report product issues. Each case will be examined individually and refunds or replacements issued at Well‑Fed's discretion.

19. Missed collections: Missed collections do not qualify for refunds.

20. Complaints: Complaints should be submitted within 24 hours of the collection time by email: info@well-fed.co.uk or phone: 01244 819543. Well‑Fed will acknowledge and investigate promptly.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cancook.co.uk.