Well‑Fed Ltd Terms of Service

Issue Date: 10/02/2026

Provider: Well‑Fed Ltd (trading as eat‑well.shop)

Introduction

1. These Terms of Service ("Terms") govern all purchases made through eat‑well.shop for the 12‑week Meal Box Programme and MealCentre pre‑order / click‑&‑collect services. By placing an order you agree to be bound by these Terms.

Definitions

2. In these Terms: "We/Us/Well‑Fed" means Well‑Fed Services Ltd (Company Registration: 12222834), a subsidiary of Can Cook (Charity No: 1178169); "Customer" means the purchaser; "Products" means ready chilled meals (prepacked and chilled) and fresh recipe bags (slow cooker bags and recipe bags); "MealCentre" means a fixed collection point where Customers collect orders; "Partner" means the operator of a MealCentre; "Order" means an online order placed via eat‑well.shop.

Orders and Subscriptions

3. Order formation: Is effective at the point the order is processed and Well‑Fed sends an order confirmation by email. Well‑Fed may refuse or require additional information for large orders.

4. Subscriptions/Membership: Subscriptions/Membership are billed per order and no payment will be taken if an order is not placed. Well-Fed will automatically ‘skip the weekly order’ to avoid the customer being charged. Customers may cancel a subscription at any time and cancel an order up to 7 days before the next scheduled delivery. Cancellations must be made via the account dashboard or by contacting customer services by email: info@well-fed.co.uk or phone: 01244 819543.

5. Changes: Any change to delivery address, collection point, or collection slot cannot be made after checkout.

Prices and Payment

6. Prices: Prices shown on the site are in GBP and included taxes and any delivery or collection fees unless stated.

7. Payment: Payment is taken at checkout for one‑off orders and per billing cycle for subscriptions/memberships. Well‑Fed accepts the payment methods displayed at checkout.

8. Late or failed payments: Well‑Fed may suspend or cancel orders where payment fails. When payment fails the customer will be notified that if payment is not made before the order cut-off the customers order will be cancelled. 

Delivery, Collection, Risk and Missed Collections

9. Delivery to MealCentres: Well‑Fed delivers Products to fixed MealCentre locations only and publishes collection windows on the site. 

10. Customer collection responsibility: It is the Customer's responsibility to collect orders within the listed collection window. Customers must bring proof of order in order to collect their orders.

11. Risk and custody: Risk and responsibility for temperature control and handling is transferred to the Customer at the MealCentre collection point. While items are held at the MealCentre, the Partner is responsible for safe storage in accordance with Well‑Fed guidance. After collection, the Customer is responsible for storage, reheating and consumption.

12. Missed collections: No refund will be provided for missed collections. Where possible, Well‑Fed will contact the Customer to remind them of their collection. Uncollected items may be disposed of or donated at Well‑Fed's discretion. 

Product Information, Allergens, Storage and Recalls

13. Online Information: Well‑Fed aims to keep online information accurate but descriptions, product names and ingredients may change. 

14. Allergen responsibility: All allergens are presented online at the point of order. Well‑Fed aims to keep online information accurate but allergen information may change. Customers must also check the back‑of‑pack label on receipt. Customers with severe allergies should not rely solely on online information.

15. Storage and handling: Customers must follow the storage and use instructions provided. Failure to follow instructions may void remedies.

16. Recalls and safety issues: If a safety issue arises, Well‑Fed will notify affected Customers and cooperate with Partners and authorities on recall or corrective action. Customers must promptly report any adverse events or complaints.

Cancellations, Refunds and Complaints

17. Distance‑selling and cooling‑off: Perishable goods are excluded from the standard distance‑selling cooling‑off right once dispatched, except where required by law.

18. Standard refund policy for product issues: Customers must notify Well‑Fed within 24 hours of the collection time by email: info@well-fed.co.uk or phone: 01244 819543 to report product issues. Each case will be examined individually and refunds or replacements issued at Well‑Fed's discretion.

19. Missed collections: Missed collections do not qualify for refunds.

20. Complaints: Complaints should be submitted within 24 hours of the collection time by email: info@well-fed.co.uk or phone: 01244 819543. Well‑Fed will acknowledge and investigate promptly.

Liability, Insurance and Recalls

21. Limited warranty: Well‑Fed warrants that Products will conform to their description at the time of delivery. Remedies for breach are limited to replacement or refund for the affected Products at Well‑Fed's discretion.

22. Liability allocation: Except for death or personal injury caused by Well‑Fed's negligence or for fraud, Well‑Fed's liability is limited to the price paid for the affected Products. Indirect or consequential losses (including loss of profit) are excluded.

23. Insurance and caps: The parties have agreed that additional insurance or liability caps are not required beyond the above allocation.

24. Recall cooperation: Well‑Fed will cooperate with Partners and authorities on any recall and will notify affected Customers as required.

Data Protection and Regulatory Guidance

25. Data protection: Well‑Fed processes personal data to fulfil orders and for legitimate business purposes. See our Privacy Policy for details on lawful bases, retention and rights.

26. Regulatory guidance:

a. Follow the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance selling and provide required pre‑contract information and cancellation rights where applicable.

b. Comply with UK food labelling rules: provide clear ingredient lists, allergen declarations and mandatory label information for packaged foods.

c. Operate in line with Food Standards Agency guidance for selling food by distance: register with your local authority, maintain food hygiene standards, and ensure shelf‑life, temperature control and traceability procedures are in place.

d. Adhere to UK GDPR and ICO guidance for processing customer personal data, including providing a privacy notice, securing data, and handling breaches.

Governing Law and Miscellaneous

27. Governing law and disputes: These Terms are governed by the laws of England and Wales. Disputes will be dealt with by the courts of England and Wales unless otherwise agreed.

28. Entire agreement: These Terms, together with the order confirmation and Privacy Policy, form the entire agreement between the parties.

29. Severability: If any provision is held invalid, the remainder remains in force.

30. Notices: Notices must be in writing and sent to the contact details in the order confirmation or as updated in writing.

Contact

31. Customer service: Email: info@well-fed.co.uk; Phone: 01244 819543